Outlook important email keeps going to junk

I have read numerous threads posted on Spiceworks with users experiencing the same issue, some of the suggestions are rather rash. All the sudden they are in the Junk Folder. By on-going I mean emails that are from outside users that were going into Inbox with replies and such. Users are complaining that they are having important or emails that have been on going appear in the Junk folder all the sudden. Having done so, hopefully the newsletters you subscribe to will arrive as planned.This has been on-going for a few weeks now, probably relevant to the security patches pushed out by Microsoft to O365. The most important portion of our journey, however, has been identifying that вЂњotherвЂќ email address the email is sent from, and adding that as a safe sender.

also has a вЂњSafe mailing listsвЂќ entry that I believe operates very similar to what weвЂ™ve done above. IвЂ™ve elected to include domains, as I trust all email from and will be newsletters IвЂ™ve explicitly requested (which should never be marked as junk). You can add either specific email addresses (like and or you can add the domains (like or ) so that all email from those domains gets included in this list. Underneath вЂњSafe senders and domainsвЂќ, click Add. (Not shown.) In the resulting window, click on Junk email. Having exposed the actual вЂњFrom:вЂќ address, we now have enough information to make entries to the feature designed for this purpose: the Safe senders list.Д¬lick the gear icon in вЂ™s upper right and then click on View all Outlook settings. (Click for larger image.)ДЄs before, the theory here is that having the email address in your contacts makes it less likely for to mark email from that sender as junk. In my case, I would create a contact for New contact with only an email address. If your scenario exposes a different email address in this step, my next recommendation is to create a new Contact, similar to what we did above, with nothing more than that new email address. The email service sending newsletters you subscribe to may do similar things. 1 Email programs may use either or both addresses when it comes to spam or junk detection. This alternate вЂњFrom:вЂќ address is encoded in the email headers you donвЂ™t normally see. In order to meet email and anti-spam protocols, the email service that I use - Aweber - must clearly identify itself as the sender. Our вЂњFrom:вЂќ address displayed on the message was but the email address exposed by creating this rule is is common. If you examine this rule closely, youвЂ™ll see that the email address listed is not the same as that was shown earlier. This will display a summary of the rules in effect. I recommend you select a вЂњMark messageвЂќ action like Categorize, and then select an arbitrary category in the resulting list of options (not shown). (Click for larger image.)ДЇor our purposes, the exact rule we create doesnвЂ™t really matter much.

Basic вЂњcreate a ruleвЂќ dialog.Д¬lick on More options to bring up an advanced Rules settings box. This will bring up the basic вЂњCreate a ruleвЂќ box. (Click for larger image.)Д¬lick on Create rule. Right-click on the message in the message list. Create a ruleД®ven though doesnвЂ™t have a вЂњnever mark this as spamвЂќ rule option, weвЂ™re going to create a rule anyway, for reasons that will be clear in a moment. In theory, adding an email address to your contacts signals that email from this address is less likely to be junk. (In the resulting dialog, not shown, you can supply additional information if you like, but all you really need do is click Create to create the contact.) More information about the вЂњFrom:вЂќ address.Д¬lick on Add to contactsВ to add this email address to your contacts list. Underneath вЂњContactвЂќ, click on Show more. Hovering over the вЂњFrom:вЂќ address a little longer. If you donвЂ™t move the mouse, the card will expand to include more information. Hovering over the вЂњFrom:вЂќ address in an message. displays a small card with information about the sender. When viewing a message in, hover your mouse over the вЂњFromвЂќ address. Add email addresses to the Safe Senders list.Look for additional, perhaps hidden, вЂњFrom:вЂќ addresses.Create a rule explicitly acting on email from the address.There are several steps you can take to stop email from landing in the junk folder: How Do I Stop Email from Going to Junk in ?

Outlook important email keeps going to junk